To maintain a proper and manageable coat, it is recommended that you have your dog groomed every 6-8 weeks. This is true for non-shedding breeds such as Terriers, Bichons, Poodles, Shi Tzus, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short, shedding coats can usually wait 8-12 weeks between grooming appointments, as long as they are brushed thoroughly at home. Cats we advise 2-3 months depending on the coat type. We are going to plan together what is the best schedule to maintain your pet depending on the coat type, needs and style required.

The typical stay at the grooming studio is 2 to 3 hours for small to medium-sized dogs, 3 to 4 hours for larger breeds with heavier undercoats and 1 to 2 hours for cats. Your pet is unique so even pets from the same breed can take different times due to their behaviour or if they have any health issues. We will text you 30 min before your pet is ready for collection.

We do not accept walk-ins. All appointments are pre-scheduled and should be booked at least 2 weeks before to avoid disappointment. The best option is to schedule your next appointment when you pick up your pet.

At our grooming studio, your dog’s comfort and well-being are our top priorities. Dogs are not placed in kennels or crates during their visit, and our play area is in the same room as the grooming area, ensuring constant supervision and a stress-free experience.

For safety, we may use crates in specific situations, such as when owners are late for collection and the next clients arrive on time. This ensures that pets from different households are not mixed, maintaining a secure and calm environment for all.

Additionally, crating may be necessary for certain dogs, including reactive dogs, un-neutered males, un-spayed females, elderly dogs, or very shy dogs, to provide them with the comfort and security they need.

We are committed to creating a safe, happy, and caring environment for every pet in our care.

The cost is based on the size, breed, what you want to be done, the condition of the coat and the pet’s behaviour. All pets are different. As hard as you try to describe your pet, its hair, behaviour and what you want to be done over the phone, we can not give you an exact price over the phone without seeing your pet or meeting them. Only an approximation.

We kindly request that clients provide at least 24 hours' notice if you need to reschedule or cancel an appointment. This allows us to offer the spot to another client and avoid a cancellation fee of 50% of the booked service.

In case of an emergency, leaving a voicemail outside of phone hours will suffice.

Please note that no-shows will be charged 100% of the service booked. After three no-shows, you will be required to prepay in full for future appointments.

We understand these policies may seem strict, but as an appointment-based business, missed appointments not only result in lost business but also prevent us from accommodating other clients.